Privacy Policy — Graeme Hayes Real Estate

Last updated: June 2026

At Graeme Hayes Real Estate (GHRE), we take your privacy seriously. This page explains what personal information we collect, why we collect it, and who we share it with. Our full Privacy Policy (document 3.6.2) is available on request.

From 1 July 2026, GHRE is a reporting entity under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). This means we have legal obligations to verify the identity of vendors and buyers in property transactions.

 

What we collect

We collect personal information that is reasonably necessary for us to do our job. This may include:

  • Your name, contact details and address

  • Identity documents (for example, driver’s licence or passport) — required by law for property transactions

  • Payment and banking details for auction or transaction purposes

  • Information you provide through our website or enquiry forms

  • Basic website usage data (such as your IP address and pages visited)

You are free to browse our website without providing any personal information. Where you contact us or engage in a transaction, we will ask only for what we need.

Why we collect it

We use your information to:

  • Provide our real estate services to you

  • Process payments, including online auction transactions (please note that tax invoices may be invalid if inaccurate personal information is provided)

  • Respond to your enquiries

  • Meet our legal obligations, including AML/CTF identity verification and reporting to AUSTRAC where required

  • Send you relevant property news or updates — only where you have agreed to this

We do not sell your personal information to anyone.

Who we share it with

We only share your information where necessary. This includes:

  • Our AML/CTF compliance platform provider, who conducts identity verification on our behalf. This provider may store data outside Australia. They will provide you with their own privacy disclosure at the point of verification

  • Other third-party service providers who support our business operations, selected for their privacy and security standards

  • AUSTRAC or other authorities, where we are required by law to report

 

How we store your information

Your information is held securely in our document management systems. AML identity records are retained for a minimum of seven years as required by law. We take reasonable steps to protect your information from unauthorised access or misuse.

Your rights

You have the right to access and correct the personal information we hold about you. If you have a question, concern or complaint about how we handle your information, please contact us — we aim to respond within seven days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au. 

Contact us

Privacy Officer — Graeme Hayes Real Estate

69 Wellington Street, Kerang VIC 3579

03 5450 3792

[email protected]

 

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